If You Want To Be A Leader,

The Fatigue Was There, But Some People Understood That Putting It Aside Was The Single Most Important Factor In Succeeding.

'how Was Your Day?' Is A Question That Matters A Lot More Than It Seems.

The Librarian Isn't A Clerk Who Happens To Work In A Library. A Librarian Is A Data Hound, A Guide, A Sherpa And A Teacher. The Librarian Is The Interface Between Reams Of Data And The Untrained But Motivated User.

Our Job As Marketers And Leaders, Is To Create Vibrant Pockets, Not To Hunt For Mass.

We Live In A Vague World. And It Gets Vaguer All The Time. In This Environment, The Power Of The Specific, Measurable And Useful Promise Made And Kept Is Difficult To Overstate.