Defects Are Not Free. Somebody Makes Them,

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.

Research Shows That The Climate Of An Organization Influences An Individuals Contribution Far More Than The Individual Himself.

To Successfully Respond To The Myriad Of Changes That Shake The World, Transformation Into A New Style Of Management Is Required. The Route To Take Is What I Call Profound Knowledge, Knowledge For Leadership Of Transformation.

All Anyone Asks For Is A Chance To Work With Pride.