Everyone Is A Customer For Somebody, Or

It Is Management's Job To Direct The Efforts Of All Components Toward The Aim Of The System. The First Step Is Clarification: Everyone In The Organization Must Understand The Aim Of The System, And How To Direct His Efforts Toward It. Everyone Must Understand The Damage And Loss To The Whole Organization From A Team That Seeks To Become A Selfish, Independent, Profit Center.

...the Most Important Things We Need To Manage Can't Be Measured.

Management By Results Is Confusing Special Causes With Common Causes.

You Must Have A Supplier Relationship Of Constant Improvement.

There Is No Knowledge Without Theory.