We Cannot Innovate Without Opening The Door

Don't Settle For Less Than Is Possible.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

There Is No Such Thing As A Minor Lapse Of Integrity

Authority Never Matches Responsibility. That's One Of The Great Myths And Delusions Of All Times. Winning Managers And Individual Performers At All Levels Know That Effectiveness Means Building Your Own Network And Creating Your Own Authority. Those Who Succeed Always Reach Far Beyond Formal Deputation, Take Initiatives, And Take The Heat When Things Go Awry. That's True In The Military In Times Of War, True For 200 Person Manufacturing Firms, And True At Giant Automakers Or Software Companies.

Develop A Respect And Reverence For The Principle Of Variation: The Idea That The Message Ain't In The Mean, The Mode Or The Median - It's In The Differences That Occur Throughout A Population.