Treat The Customer As An Appreciating Asset.

Had Twitter Been Invented Earlier, My Books Would Have Been Shorter.

If I Read A Book That Cost Me $20 And I Get One Good Idea, I've Gotten One Of The Greatest Bargains Of All Time.

Opportunity Is Not "knocking." It Is Pounding On Your Door.

Management Is About Arranging And Telling. Leadership Is About Nurturing And Enhancing.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.