Managing By Results Only Makes Things Worse.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

Absence Of Defects Does Not Necessarily Build Business... Something More Is Required.

Anyone That Enjoys His Work Is A Pleasure To Work With.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

Confusing Common Causes With Special Causes Will Only Make Things Worse.