Leaders With Empathy Do More Than Sympathize

The Near Cousin Of Optimism Is Hope: Knowing The Steps Needed To Get To A Goal And Having The Energy To Pursue Those Steps. It Is A Primal Motivating Force, And Its Absence Is Paralyzing.

The Harvard Business Review Recently Had An Article Called 'the Human Moment,' About How To Make Real Contact With A Person At Work: ... The Fundamental Thing You Have To Do Is Turn Off Your Blackberry, Close Your Laptop, End Your Daydream And Pay Full Attention To The Person.

Buying Phosphate-free Soap Allows You To Say, 'my Detergent Doesn't Have The Harsh Chemicals Others Do.' The Question Is, How Are You Washing With It? The Very Worst Thing For The Earth About Detergent Is That We Heat Water To Use It.

There Is A Newly Coined Word In The English Language For The Moment When The Person We're With Whips Out Their Blackberry Or Answers That Cell Phone, And All Of A Sudden We Don't Exist. The Word Is 'pizzled': It's A Combination Of Puzzled And Pissed Off.

Western Business People Often Don't Get The Importance Of Establishing Human Relationships.