Give Your Employees A Mission That Matches

In Business, As In Life, All That Matters Is That You Do Something Positive.

Lead By Listening - To Be A Good Leader You Have To Be A Great Listener.

Clearly In The Eyes Of The Consumer; The Brand Has Not Been Diluted, But We Must Guard Against That Happening At All Costs.

As An Adventurer...i Try To Protect Against The Downside. I Make Sure I Have Covered As Many Eventualities As I Can. In The End, You Have To Take Calculated Risks; Otherwise You're Going To Sit In Mothballs All Day And Do Nothing.

If You Offer People A Decent Service, If You Give Them You Know Internet Access, If Their Phones Are Not Cut Off On The Trains, You Know If You Have Plugs Where They Can Plug In Their Computers, And If You Have A Smiling, Cheerful Staff; And If You Can Travel Really Quickly, Then You Can Make A Success Out Of The Rail Business.