Formula For Success: Underpromise And Overachieve.

I Still Read Quite A Few Printed Books, But If Something Is Available In Digital Format I Do Not Print It Before I Read It.

Almost All Quality Improvement Comes Via Simplification Of Design, Manufacturing... Layout, Processes, And Procedures.

The Drive For Control, Or The Perception Thereof, Is Truly The Strongest Force In Human Nature.

The Idea Of Intimately Entwining With Customers [to Get Ideas] Is An Idea Whose Time Has Come.

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?