Customers Will Never Love A Company Until

If Our Leaders Are To Enjoy The Trappings Of Their Position In The Hierarchy, Then We Expect Them To Offer Us Protection. The Problem Is, For Many Of The Overpaid Leaders, We Know That They Took The Money And Perks And Didn’t Offer Protection To Their People. In Some Cases, They Even Sacrificed Their People To Protect Or Boost Their Own Interests. This Is What So Viscerally Offends Us. We Only Accuse Them Of Greed And Excess When We Feel They Have Violated The Very Definition Of What It Means To Be A Leader.

To Operate Based On Conviction And Belief Requires An Acceptance That Your Actions Could Get You Fired. This Is Different From Pig-headed Bravado, And It Is Different From Putting The Company At Risk.

Greatness Starts With A Clear Vision Of The Future.

When Someone Asks For Your Time, And You Put Your Phone Away To Talk To Them... That's Leadership.

The Cost Of Leadership Is Self-interest.