List of W. Edwards Deming Quotes

You Can Not Define Being Exactly On Time.

Choice Of Aim Is Clearly A Matter Of Clarification Of Values, Especially On The Choice Between Possible Options.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

You Do Not Install Knowledge.

The Most Important Measures Are Both Unknown And Unknowable.

Without Theory We Can Only Copy.

The Customer Invents Nothing. New Products And New Services Come From The Producer.

Without Theory, There Are No Questions.

It's Management's Job To Know.

Survival Is Optional. No One Has To Change.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

There Is No Knowledge Without Theory.